Text Message Fraud

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SCAM ALERT: 

Fraudsters can copy phone numbers, like Magnifi Financial's 888 number. Even though it may appear that Magnifi Financial is calling or texting, do not provide any personal or account information. 

If you receive suspicious text or email from Magnifi Financial, do NOT click the links.

  • Do NOT call the phone number in the text message. Please delete the text message and do not interact.
  • We will NEVER contact you by phone, text, email, or through social media channels to solicit confidential, personal, and/or account information. This includes Digital Banking credentials, personal identification numbers, one-time passwords, secure access codes, or full debit or credit card information (16-digit number, expiration date, CVV number).
  • You can check your account by logging in to our secure Digital Banking platform online or on the mobile app. 
  • If you have questions or concerns, call our Contact Center directly: (888) 330-8482.
  • The text messages from an unknown source indicating their Visa cards had been closed or declined. The callback number listed is not associated with Magnifi Financial. When called, the scammer asks for the caller to give them their full debit card number. This is an example of a phishing scam in which the scammer tries to trick the recipient into giving personal financial information. Do not respond to these types of texts!

Remember, Magnifi Financial will never call, email, or text you and then ask for your credit or debit card numbers. 

Be mindful of incoming text messages or voice calls and follow these precautions:

  • Do not respond to SMS text messages, voice calls, or messages that appear to be about your accounts.
  • Instead, call Magnifi Financial directly using a reliable phone number to question any SMS text messages or voice calls seemly from Magnifi Financial or about your accounts.
  • Never provide personal information, debit card or account details, or Digital Banking credentials in response to incoming SMS text messages, emails, or phone calls. 
  • Avoid clicking on links or calling a telephone number contained within text messages received. 
  • If you suspect a scam, call the credit union directly at the number listed on your monthly statement.

For more information about fraud scams, visit our fraud center.